19 Medal Winners 2009 Including 7 gold awards
featured Rolawn's famous Medallion® Turf and Blended Loam™ Topsoil - RHS Chelsea Flower Show

Sunday, 21 March 2010

0845 604 6060

Monday-Friday 08.00-17.30
Good Friday 2/4 08.00-13.00
Easter Monday 5/4 08.00-13.00

Frequently asked questions

Frequently asked questions regarding ordering and delivery are detailed below. Common lawn care questions can be found in Your Questions Answered in the Lawn Advice Centre.

If you require any further assistance our Customer Services Team are here to assist.

Please telephone 0845 604 6060 Monday to Friday, 08.00-17.30 (excluding Bank Holidays).

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7. Do I have to be at home when the delivery is made?

For deliveries of turf, topsoil, compost, soil improver, bark or topdressing it is preferable that you are available at the delivery address to accept the delivery; therefore it is important that you ensure that you are satisfied with the delivery date selected. You must also provide safe access to the point of unloading.

Rolawn is able to deliver turf, topsoil, compost, soil improver, bark or topdressing if you are not present, but in these circumstances we can accept no liability for any deterioration in or theft of any of the items delivered. Neither can we accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.

Deliveries of lawn fertiliser, lawn seed and mole repel must be signed for on delivery. If you are not available to take delivery our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on the card to rearrange delivery.

Lawn pest control products (excluding mole repel) will be delivered by Royal Mail and do not need to be signed for.

Frequently asked questions

  1. Where do you deliver to?
  2. How much notice do you need for delivery?
  3. Can you deliver next day?
  4. Can I have delivery on Saturday?
  5. Can I have a timed delivery?
  6. What time will my order be delivered?
  7. Do I have to be at home when the delivery is made?
  8. What does kerbside mean?
  9. Does delivery have to be kerbside?
  10. What type of off-loading does the vehicle have?
  11. Can the turf/bulk bags be delivered over a hedge/fence?
  12. Can deliveries be made into the back garden?
  13. Are your bulk bags and pallets returnable?
  14. Will you contact me to confirm delivery?
  15. Can I track my order?
  16. Does the price include delivery?
  17. Will I receive an invoice or receipt for my order?