Saturday, 04 February 2012

0845 604 6060

Monday-Friday 08.30-17.00
(excluding Bank Holidays)

Frequently asked questions

Frequently asked questions regarding ordering and delivery are detailed below. Common lawn care questions can be found in Your Questions Answered in the Lawn Advice Centre.

If you require any further assistance our Customer Services Team are here to assist.

Please telephone 0845 604 6060 Monday to Friday, 08.30-17.00 (excluding Bank Holidays).

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6. What time will my order be delivered?

Deliveries of turf, topsoil, compost, soil improver, bark or topdressing will be made between 7am and 6pm, Monday to Friday (excluding Bank Holidays).

If your delivery has not arrived by 3pm, please call us on 0845 604 6060 if you require an estimated time of arrival.

AM or PM and Saturday AM delivery options are available on turf and bulk bag orders only, except in the following postcode areas; AB, DD, PA20+, PH5-11, PH15+, IV & KW. For AM or PM delivery a £10 delivery supplement charge will be added and for Saturday AM delivery a £40 delivery supplement charge will be added.

AM and Saturday AM deliveries will usually be made between 7am and 1pm and PM deliveries between 1pm and 6pm.

Frequently asked questions

  1. Where do you deliver to?
  2. How much notice do you need for delivery?
  3. Can you deliver next day?
  4. Can I have delivery on Saturday?
  5. Can I have a timed delivery?
  6. What time will my order be delivered?
  7. Do I have to be at home when the delivery is made?
  8. What does kerbside mean?
  9. Does delivery have to be kerbside?
  10. What type of off-loading does the vehicle have?
  11. Can the turf/bulk bags be delivered over a hedge/fence?
  12. Can deliveries be made into the back garden?
  13. Are your bulk bags and pallets returnable?
  14. Will you contact me to confirm delivery?
  15. Can I track my order?
  16. Does the price include delivery?
  17. Will I receive an invoice or receipt for my order?