Delivery Information

Delivery of Turf, Bulk Bags and pallets of Small Bags

Deliveries to the majority of locations are made via pallet carrier to kerb side only and are made on pallets.
Vehicles are up to 11 metres (36') long, 2.5 metres (8' 2") wide, 4.6 metres (15') high.
You must ensure that there are no obstructions to delivery, such as parked cars, low bridges, overhanging branches or weight restrictions.
It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Rolawn cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
Pallets are generally off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.
Within the M25 pallets are off-loaded using a vehicle mounted hydraulic crane. The crane cannot operate in close proximity to overhead obstructions such as cables or tree branches and cannot be used to lift pallets over parked vehicles.
We undertake to place the goods as close to your property as is deemed safe by the driver.
If you have any concerns about delivery, please contact us on 0845 604 6060 as other options may be available.

Delivery of Lawn Fertiliser and Lawn Seed

These products are delivered via courier separately to other products. Delivery will normally take place within 2 to 4 working days from receipt of order. Upon despatch we will email you a tracking number to enable you to progress delivery of your order.

Delivery charges and options

Standard delivery (Mon to Fri, 8am - 6pm):	Orders of £50 or more	Included in price quoted
	Orders under £50	£4.99 additional charge
Next working day delivery (order by 10am):	Turf	No additional charge
	Bags	£15 additional charge
AM (8am -1pm):		£10 additional charge
PM (12noon - 6pm):		£10 additional charge
Saturday AM (8am - 1pm):		£40 additional charge

If delivery cannot be made due to access issues or an unsuitable offloading area, a charge of up to £30 per pallet will be made for redelivery or return to Rolawn.

Delivery is available to UK mainland addresses only.

Deliveries to the following postcodes require extended lead times. AM/PM and Saturday AM delivery options are not available:

AB, DD, PA20+, PH5-11, PH15+, IV & KW.

Our bulk bags and pallets are 'non-returnable'